I feel like I woke up on the wrong side of the bed today.  Yesterday when I got to work, the phones were down from 8am until 9:20.  It was amazing.  Normally it is so busy on Monday mornings, especially between 8 and 9.  More staff starts coming in after 9 to help with the call volume.  So, it was busy all day after the phones started working again, but it felt more managable.  Today it hasn't been as busy but I immediately got 2 problem callers that screamed at me like I was physically hurting them.  I've had my finger on the hang up button all day today.  I just can't handle the demands that people make sometimes.  Customer service can be so daunting.   I feel really happy that I don't go around screaming my demands at everyone and treating people like they are stupid.